FAQs
Q: My male external catheter falls off or does not stay on
A: If your MEC doesn't stay on, it could be caused by a few things. First, ensure that you are using the correct size MEC by downloading, printing and using our sizing guide. The wrong size can impact your experience with MECs, so it's important to find the right fit. Make sure you don't have extra material at the base of the penis. This could mean that the catheter is too long. You should make sure that the catheter fits securely to the shaft of your penis with no extra space or material. If it doesn't, it could also be that the circumference of the catheter is too large. Also, be sure to use a MEC made of 100% silicone.
Q: Can I use oil or cream based products on my penis before application?
A: No. These products may interfere with the adhesive of the MEC and could cause it to fall off. Instead, cleanse the penis with warm soap and water before applying the MEC. You should not apply any lanolin, oils, or cream based products prior to MEC application.
Q: I use a latex MEC product. Why would I use a MEC made of another material?
A latex MEC may not adhere as properly as other MECs made of different material. An MEC of 100% silicone allows the skin to breathe which may reduce skin moisture build up making it easier for the MEC to stay on.
Q: What if the connector from my urine bag to my MEC causes leakage?
First, make sure that the connector is fully advanced into the tip of the catheter. If the connector is attached correctly, the tip of the catheter may twist and turn which may cause leakage. It may also cause the tip of the catheter to be pinched which could mean urine is unable to drain in the leg bag and therefore "backflows" into the catheter also causing leakage.
Q: Why is the skin at the tip of my penis red?
Check to see that the penis is not placed too far into the reservoir section of the catheter. If the penis is advanced too far down, twisting and turning of the catheter tip could cause skin abrasion and possible exposure to the connector.
See below for more troubleshooting tips
Troubleshooting Male External Catheters
| Problem |
Possible Issue |
Suggestion |
General Info |
|
Male external catheter
does not stay on
|
Improper sizing
(circumference,
length or both)
|
Use product specific measuring to determine proper fit
• Circumference – determine correct mm size
• Length – determine correct length(standard or sport)
|
Improper fit (length or circumference) can interfere with proper application of catheter.
• Length too long = excess material sitting at base of penis and during daily movement or retraction issues,the catheter may roll off
• Circumference too large = can leave excess material wrinkles allowing urine to leak back up shaft and loosen adhesive
|
|
Male external catheter
does not stay on
|
Use of lanolin, oil or cream based products |
Do not apply any lanolin, oils or cream based products to the genital area |
Oils, creams and lotions can interfere with the adhesive properties and result in the catheter falling off |
|
Male external catheter
does not stay on
|
Latex MEC product |
Use MEC made of 100% silicone |
100% silicone allows the skin to breathe which may reduce skin moisture build-up resulting in optimal contact and performance. |
| Catheter has wrinkles |
Improper sizing(circumference) |
Use measuring guide to determine proper “circumference” fit |
The recommendation is to adjust the size. |
| Catheter/catheter tip torques |
Connector not fully advanced into catheter tip |
Ensure that urine collection tubing/connector is fully advanced into the catheter tip |
Incomplete advancement of connector into catheter tip allows twisting and turning of the catheter tip. Potential for urine back flow due to pinching of tip and may result in the disconnection resulting in accidental urine leakage |
Skin Issues
| Problem |
Possible Issue |
Suggestion |
General Info |
| Skin at tip of penis is red |
Penis advanced too far into the reservoir of catheter |
Review application diagram of proper placement of penis within catheter |
Penis placed too far into reservoir section of catheter leaves it open to possible abrasion of the twisting & turning of the tip of the catheter and possible exposure to the connector. |
| Skin at tip of penis is red |
Improper application |
Ensure that the penis properly placed within the catheter
• Never too far down into the reservoir
• Never too far up, leaving a lot of excess (floppy) catheter material at tip of penis
|
Improper application may result in the penis coming too close to the connector within the catheter tip |
| Skin on shaft of penis is red |
Allergic reaction |
Individuals with allergies may prefer to apply a skin barrier product to the skin prior to application of the MEC |
A barrier offers a shield to prevent the adhesive from actually touching the skin. |
| Skin on shaft of penis is red |
Improper sizing |
Use measuring guide to determine proper fit
• Circumference – determine correct mm size
• Length – determine correct length(standard or sport)
|
Catheters that are not properly sized can lead to skin issues
• Too small – skin is being constricted, lack of blood flow
• Too big (circumference) – leaves excess material causing wrinkles in catheter allowing urine to flow back and irritate skin
• Too long – urine can pool at tip of catheter and eventually work its way back up the shaft of the penis, irritating the skin
|