Q: My male external catheter falls off or does not stay on
A: If your MEC doesn't stay on, it could be caused by a few things. First, ensure that you are using the correct size MEC by downloading, printing and using our sizing guide. The wrong size can impact your experience with MECs, so it's important to find the right fit. Make sure you don't have extra material at the base of the penis. This could mean that the catheter is too long. You should make sure that the catheter fits securely to the shaft of your penis with no extra space or material. If it doesn't, it could also be that the circumference of the catheter is too large. Also, be sure to use a MEC made of 100% silicone.
Q: Can I use oil or cream based products on my penis before application?
A: No. These products may interfere with the adhesive of the MEC and could cause it to fall off. Instead, cleanse the penis with warm soap and water before applying the MEC. You should not apply any lanolin, oils, or cream-based products prior to MEC application.
Q: I use a latex MEC product. Why would I use an MEC made of another material?
A latex MEC may not adhere as properly as MECs made of different material. An MEC made of 100% silicone allows the skin to breathe, which may reduce skin moisture build-up making it easier for the MEC to stay on.
Q: What if the connector from my urine bag to my MEC causes leakage?
First, make sure that the connector is fully advanced into the tip of the catheter. If the connector is attached incorrectly, the tip of the catheter may twist and turn which may cause leakage. It may also cause the tip of the catheter to be pinched, which could mean urine is unable to drain in the leg bag and therefore "backflows" into the catheter, causing leakage.
Q: Why is the skin at the tip of my penis red?
Check to see that the penis is not placed too far into the reservoir section of the catheter. If the penis is advanced too far down, twisting and turning of the catheter tip could cause skin abrasion and possible exposure to the connector.